SHIPPING & RETURNS
Shipping Policy
1. How long will it take to ship my custom order?
Custom orders generally take 7 to 8 weeks to complete, including production time and shipping. We will keep you updated on the status of your order throughout the process.
2.Do you offer expedited shipping for custom products?
Since custom products require special production, expedited shipping is not available. All custom orders will be shipped once production is complete.
3.Where do you ship custom products?
We offer international shipping to U.S. and Canada.
4.Can I track my custom order?
Yes, once your order has been shipped, you will receive a tracking number to monitor the delivery progress.
5.Can I change the shipping address after placing my order?
Shipping addresses can only be changed within a certain period after the order is placed. Please contact us immediately if you need to modify the shipping address.
Return Policy
Due to the personalized nature of our products at RolloRalla.America, we are unable to offer returns. Each custom product is carefully designed and is unique to you
and your pet.
If you received the wrong product, an incorrect size or print, or if your product was damaged during transit, we will replace it at no additional cost. Please contact us within 48 hours of receiving your order in such cases.
For recent orders, you can cancel or modify your order within 30 minutes of purchase. After 30 minutes, cancellations or changes are at our discretion as our artists may begin working on your order immediately.
Please ensure you submit a high-quality photo that adheres to our guidelines, as we use the photo you upload for creating the artwork. If the photo quality is low, the final artwork may also be of lower quality. While we accept notes for custom requests, we cannot guarantee all special requests will be fulfilled (e.g., changing the expression or features of your pet). However, we can accommodate some minor edits, such as removing red-eye or adjusting eye color.
All examples on our site are created from high-resolution, high-quality photos. Blurry or low-quality photos will not allow us to produce the same level of detail and finish seen on our site.